How can we help you?
Frequently Asked Questions
Ordering & Shipping
We ship with DPD Standard and DPD Express. Both options offer reliable processing, careful package handling, and transparent shipment tracking. You can select your preferred option directly at checkout.
We deliver within Europe. This ensures controlled logistics and stable transport conditions for our wines.
For standard shipping within Germany, delivery usually takes two to four business days. Express shipping guarantees delivery on the next business day by 6 PM. Regional differences are possible, and the status will be transparently communicated. Standard shipping within Europe usually takes five to ten business days
We offer free shipping within Germany on orders over €50. For orders below €50, shipping costs €4.95 (standard delivery, 2–4 business days). For urgent orders, we also offer express shipping within Germany for €11.95. Shipping costs for other European countries are transparently displayed at checkout or on our shipping page.
Payment methods
We accept Visa, Mastercard, American Express, Maestro, PayPal, Klarna, Apple Pay, Google Pay, and Shop Pay. Available payment methods may vary depending on the order value and technical factors. All payments are processed securely using encryption.
Yes. Orders can be completed quickly and conveniently using Apple Pay, Google Pay, or Shop Pay.
Some providers review each transaction individually. Depending on the address, value of goods, or security criteria, certain payment methods may not be displayed.
Returns & Cancellations
Unopened and undamaged bottles can be returned under the statutory right of withdrawal. Bottles that have already been opened are excluded from return.
Please contact us in advance using the contact form . We will personally review your request and inform you about the next steps.
Yes. This ensures that your request is correctly assigned and processed quickly.
Delivery problems
Please send us photos of the damaged goods and packaging via the contact form . We will investigate the incident and arrange for a replacement immediately.
Please contact us via the contact form . We will correct the delivery as soon as possible.
Please use the contact form exclusively so that we can process your request fully and in a structured manner.
Wine subscription
The delivery frequency can be freely set and depends on your personal preferences.
Yes. The selection can be adjusted to your preferences at any time.
The subscription can be cancelled monthly, paused, and its frequency and content can be changed at any time.
Regali aziendali e per aziende
No. Each request is individually assessed based on budget, quantity, and occasion.
Yes. We support companies in the selection and compilation process, and can also provide personal consultation upon request.
Yes. CI-compliant branding, personalized elements and stylish gift packaging are possible.
Product-specific questions
We recommend storing the bottle horizontally at a constant temperature. This keeps the cork moist and helps the wine maintain its balance.
An opened bottle will remain pleasantly drinkable in the refrigerator for two to four days; after that, the wine loses its aromatic depth.
Yes. Like almost all wines, our products also contain sulfites.
Contact & Service Hours
Via our contact form . This way we collect all relevant information and can respond quickly.
Our customer service is available 24/7.
We usually get back to you within a few hours.
Miscellaneous
The gift boxes arrive pre-filled. The bottle is securely positioned inside, ensuring the contents remain protected and ready for immediate presentation.
Yes. Requests can be entered in the "Order Notes" field during the ordering process.
Nunzio Cantelli & Michele Buscemi GbR
c/o IP Management #7723
Ludwig-Erhard-Str. 18
20459 Hamburg
If you haven't found a suitable answer, we're happy to help you personally. You can reach us anytime via our contact form .
